Effective Date: 01.07.2023
Thank you for shopping at LifDerma, your trusted destination for Hyaluronic Acid Dermal Fillers. We strive to provide a seamless shopping experience with convenient delivery options and a hassle-free returns process. Please review the following information regarding our delivery and returns procedures:
Delivery Information:
UK Deliveries:
We offer fast and reliable delivery services for orders within the UK. Here are the details:
- Next Day by 12pm Delivery with Royal Mail: Place your order before 4.30pm from Monday to Thursday to receive it on the next business day. Orders placed between 4.30 pm Thursday and 4.30 pm Friday will be dispatched for our Next Day Saturday Delivery service.
- Next Day by 10:30am Delivery: If you need your order early in the morning, you can upgrade to our Next Day by 10:30am delivery option. Please note that the availability of this service may vary based on your location.
Europe & Overseas Deliveries:
For our valued customers in Europe and other overseas locations, please allow an estimated delivery time of 3-5 working days for your order to arrive. We aim to ensure prompt delivery, but please be aware that there may be occasional delays caused by external factors beyond our control.
Shipping Charges:
The shipping charges for your order will be calculated based on the delivery destination and the weight of the products. The exact shipping cost will be displayed during the checkout process for your review before you make the payment.
Returns Information:
Returns Eligibility:
We want you to be completely satisfied with your purchase. If you receive a faulty product, an incorrect item, or a product that does not meet your expectations, please follow our returns process. We can only accept returns for the following reasons:
Faulty Products: If you receive a product that is defective or damaged, please contact our Customer Service team within 10 days of receiving the order to initiate the return process.
Incorrect Items: In the rare event that you receive an item different from what you ordered, please notify us immediately, and we will arrange for the correct item to be sent to you.
Unsatisfactory Products: If you are not satisfied with the product you received and believe it does not meet its intended purpose, please reach out to us, and we will assist you accordingly.
Return Process:
- To initiate a return, please follow these steps:
- Contact our Customer Service team within 10 days of receiving your order to notify them about the return and the reason for it.
- Our Customer Service team will provide you with a Return Authorization Number (RAN) and guide you on how to return the item.
- Pack the item securely in its original packaging, including all accessories, documentation, and tags.
- Clearly label the package with the provided RAN.
- Ship the package back to us using a traceable and insured shipping method.
- Once we receive the returned item, our team will inspect it to ensure it meets the eligibility criteria for a return.
- If the return is approved, we will process the refund or replacement based on your preference and our availability.
- Please note that we reserve the right to refuse returns that do not meet our eligibility criteria or fail to follow the return process.
If you have any questions or require further assistance regarding our delivery and returns, please reach out to our Customer Service team, and we will be happy to assist you.
Last updated: 01.07.2023